The Work Order Management is the key module for maintenance in the entire M6 CMMS system. It combines all requests coming from the preventive maintenance as automaticlly generated work orders (WO), and as a result of a service request (issued by any department) as well as corrective maintenance to display the performed work steps required on any component with malfunction.
Work orders are mostly labor divisional which means that several departments are involved. This is an ideal prerequisite to make use of the powerful work flow system. The work flow takes care that the work order is displayed automatically to that person or department who is responsible for the specific defined work step. Furthermore, predefined time limits are used to perform a complete work order in time. Otherwise the system will escalate that case to next responsible department hierarchy automatically. The integrated authorization system ensures that work orders can only be accessed by authorized employees/departments.